How To Make A Reservation

Once you have decided to use our tour service and would like to book and pay with Halong Viola Cruise, please follow our instruction below. Those are the main instruction that could help all guests can have a correct way to complete the booking with our travel agency:

Step 1: Make a reservation

  • We offer some kinds of tour with different tour option for all travelers. Browse to the one you would like to join and check the price rate.
  • Please be aware that the price displayed on our website is the lowest price and it is subject to change due to group size and time of tour.
  • If you are happy with the price and would like to book, click on “BOOK NOW” button.

Step 2: Fill in booking form

  • Guest information: This is the info we use to send the voucher of confirmation and pick up at the hotel for the tour.
  • Tour details: Details about the tour you are going to book and pay.
  • Booking details: Double check the departure date and make sure the pick up address is searchable (Hotel name + address)
  • Next, confirm the booking form by “Book now” button, a confirmation page will appear. Double check input info, if is there something wrong, please “Go back” and revise it. If not, go ahead with “Book now” again to process the payment.

Step 3: Confirm and pay

When you choose a specific payment method, a payment page will appear accordingly after you summit the booking form.  Below are detailed instructions how to pay via some popular Payment method we offer:

Payment via PayPal
You can pay for your tour easily with your balance in PayPal account or even without a PayPal account as it has the function in which allows you to pay as a guest. On the PayPal page, you can:

  • Booking fee of 4% total amount is required from customer
  • Log in your PayPal account to process the payment.
  • If you do not have a PayPal account, just pay as a guest by fill in your credit card information and follow the instruction to complete the payment.
  • If you got a trouble with the page, feel free to contact us at info@halongviolacruiser.com so that we can assist you by sending an instant link to repay.
  • A payment is done only when PayPal informs you that your payment has been sent successfully. If not, the money is still at your account.

Step 4: Confirmation

  • Once the payment done, a travel voucher will be issued as a proof that you have booked services with us and sent to the email address provided.
  • Double check all info in the voucher and let us know if there is something wrong or you have any special request then we will make it through for you.

Important notes

  • If you face any trouble in booking and paying, feel free to let us support you via our “Live chat” section on the top of our website.
  • If you already made the reservation and wish to amend it, feel free to email to info@halongviolacruiser.com
  • Your booking can be revised before departure date. All the amendment should be made in written form and be informed as soon as possible and the extra cost for the change (if any) will be paid by clients. Details are clearly stated in our terms and conditions section, drop us a line if you need further assistance.